Terms and Conditions Spiral

Our Terms & Conditions

Updated: 08/03/2023

The purpose of these terms is to protect both you and us. It's our best attempt to clear up any issues that may cause problems later.

Please make sure that you've read the full terms.

If you have any questions regarding these terms please email us at
[email protected] and we will clarify the situation for you.


The following terms and conditions apply to all services, including website development and design services, (the Services) provided by Aurora Digital (Pty) Ltd (Aurora Digital) to the Client, in conjunction with any relevant quotation provided to the Client by Aurora Digital (Terms), unless otherwise agreed in writing. Acceptance of a quote, purchase and/or use of the Services shall be considered acceptance of the Terms. By contracting with Aurora Digital for the services the Client will be lawfully regarded as having agreed to their use of the services specified being governed by this Agreement.

1. Charges

Charges for the Services are defined in the project quotation that the Client receives from Aurora Digital via email. Quotations are valid for a period of 14 days or otherwise stated on the quote. Aurora Digital reserves the right to alter a quotation or decline to provide the relevant Services after expiry of the quoted period. Unless agreed otherwise with the Client, all services require a 50% (Fifty percent) deposit of the project/service quotation before any work shall commence. The remaining percentage of the project/service quotation total due upon completion of the work, prior to upload to the server or release of any materials. The Client agrees to reimburse Aurora Digital for any additional expenses necessary for the completion of the work. Expenses may include (but are not limited to) purchase of domain names, special fonts and stock photography as an example. Aurora Digital is a VAT registered company and all quotations, invoices and fees will include VAT.

2. Invoicing and payment

Invoices are normally sent via email, but hard copy invoices are available on request. Payment is due on receipt of the invoice by the Client. Payment for services is due by electronic bank transfer (EFT). Aurora Digital's bank account information is visible on all quotations and invoices issued. Recommend that recurring payment option selected on your electronic banking for recurring payments. If the Client fails to make any payment due to Aurora Digital by the due date for payment, then, without limiting Aurora Digital’s remedies under or in connection with these terms and conditions, the Client shall pay interest on the overdue amount at the rate of 10% per month. The Client shall pay the interest together with the overdue amount. Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Aurora Digital's web space, Aurora Digital will, at its discretion, remove all such material from its web space. Aurora Digital is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's account. Clients with accounts in default agree to pay Aurora Digital reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Aurora Digital in enforcing these Terms. An admin fee of R350,00 will be charged if/when services need to be reinstated within a reasonable time.

3. Client Review

Aurora Digital will provide the Client with an opportunity to review the appearance, content and functionality of the website twice, at design phase and once the overall website development is completed, similar process with collateral designs deliveries. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Aurora Digital in writing otherwise within ten (10) days of the date the materials are made available to the Client.

4. Scope creep

Adding additional features or functions of a new product, requirements, or work that is not authorised (i.e., beyond the agreed-upon scope). All scope creeping as described above must be agreed upfront with new time lines and invoicing before any additional work will commence.

5. Turnaround Time and Content Control

Aurora Digital will install and publicly post or supply the Client's website by the date specified via email to the Client, or at the date agreed with Client upon Aurora Digital receiving initial payment, unless a delay is specifically requested by the Client and agreed by Aurora Digital. In return, the Client agrees to provide Aurora Digital promptly with all necessary co-operation, information, materials and data, access to staff and timely decision-making which may be reasonably required by Aurora Digital for the performance of the Services. This shall include the Client delegating a single individual as a primary contact to aid Aurora Digital with progressing the commission in a satisfactory and expedient manner. During the project, Aurora Digital will require the Client to provide website content; text, images, movies and sound files, along with any relevant background information.

6. Failure to provide required content

To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. This is why we ask that the Client provides all the required information in advance. A 10% surcharge will be added to the cost of your requested service if the required information has not been supplied in the agreed time frame, and we are delayed as result. If the Client agrees to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, do not give us the go ahead to start until you are ready to do so. NOTE: Text content must be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website.

7. Host with another provider

You will not be able to sign up for our repayment agreements (subscriptions/retainer contracts), if you host with another provider. It’s important that your data (e mails, website data etc) is safe and secured backed up, another reason why we will make use of IMAP (internet message access protocol) to store and retrieve your e mails. Aurora Digital cannot be held accountable for the loss of any data if the IMAP protocol is not used.

8. Web Browsers

Aurora Digital makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Google Chrome, Microsoft Edge etc.). The Client agrees that Aurora Digital cannot guarantee correct functionality with all browser software across different operating systems. Aurora Digital cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website has been designed and handed over to the Client. As such, Aurora Digital reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

9. Termination of service

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice, subject to one calendar month notice. Email or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for work completed (including any expenses incurred, as outlined in clause 1) to the date of first notice of cancellation for payment in full within thirty (30) days. A cancellation fee will be levied to process your cancellation request.

10. Domain Names

Aurora Digital may purchase domain names on behalf of the Client. Payment in relation to, and renewal of, those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Aurora Digital. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

11. Hosting

Domains.co.za, owned by Diamatrix, is South Africa’s first accredited .co.za domain registrar and serves the primary supplier of all hosting related services offered by Aurora Digital. All hosting terms and conditions shall be adhered to by the Client as specified on their website.

12. SSL Certificates

Aurora Digital may purchase SSL Certificates on behalf of the Client. SSL Certificates will only be bought and installed on the users domain once full payment has been received. All SSL certificates are valid for 12 months from date of purchase. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

13. Content Updates

Aurora Digital shall provide content updates services to the Client on the agreed hourly rate. Content updates DOES NOT include structural changes like implementing new features. If a new feature is required this will be quoted on separately. Content updates shall and can only be made if the Client supplies Aurora Digital with the correct FTP details. Aurora Digital will only make the content updates publicly visible once full payment has been received. Although Aurora Digital follows dual control and will ensure any updates are correct to the best of our ability, we cannot be held liable as the Client needs to verify any updates and impact of the business. Aurora Digital cannot accept responsibility for any alterations caused by the Client or a third party occurring to the website after content updates have been made to the website. Such alterations include, but are not limited to additions, modifications or deletions.

14. Monthly maintenance packages

Now that you have a world class website, it is essential that the website is maintained and updated to stay fresh and relevant. The client may determine the dedicated hours, but we recommend at least two hours monthly. Please take note that the monthly maintenance hours can be carried over for a total of two months only. Update requests must be in writing and a reasonable time must be given to fulfil (same day services are not available). Our team will access your request and reply with estimate completion period. Includes – content updates, daily website back up services.

15. Daily off-site backup

Aurora Digital makes use of CodeGuard backup services for all off-site backup related services offered. On termination, or expiry, of your account and / or the CodeGuard backup solution, you will no longer have the right to continue to use the Software and / or the Services. Please note that you will no longer be able to access and restore your backup data either. Should you fail to pay / renew your monthly invoice / subscription, Aurora Digital may terminate your account and delete all backups within your profile immediately and without notice. As CodeGuard is a Licensed Service from a 3rd Party Provider, NO refunds can be issued once the product has been purchased. You agree to pay the fixed subscription fees for the account type you have selected, as well as agreeing to any applicable restrictions thereof, including quotas on the amount of storage and / or databases you are allowed to use. If you exceed any quota allocated to your account, you hereby agree that CodeGuard may restrict your ability to backup further data until you have reduced your storage usage, or upgraded to a larger CodeGuard account with a higher disk space quota. You may cancel your subscription PRIOR to the next billing date to avoid future charges and your CodeGuard service will continue until the end of the current billing period. Please note that NO service fees will be refunded. You are responsible for keeping your passwords secure, and you agree not to disclose your passwords to any third party. You are solely responsible for any activity that occurs under your Usernames and Accounts, including any and all Sub-accounts. Even though CodeGuard backups are performed automatically, you are required to / responsible for logging in and managing your backups, performing tests and test restores, thus ensuring that your backups are performed correctly and in their entirety.

16. Traffic & Site reporting

Aurora Digital shall provide a monthly traffic report to every Client who signed up for this service of their website. Aurora Digital cannot be held responsible for low traffic volumes but can however make recommendations on how to improve site traffic. All website analytics are provided through the use of Google Services. Other analytical tracking software can be installed as per the Client’s needs but may be subject to additional installation costs.

17. Search engine optimization services

SEO stands for 'Search Engine Optimization', which is the process of getting traffic from free, organic, editorial, or natural search results in search engines. It aims to improve your website's position in search results pages. Remember, the higher the website is listed, the more people will see it. Search engine optimization (SEO) is the art and science of getting pages to rank higher in search engines such as Google. Because search is one of the main ways in which people discover content online, ranking higher in search engines can lead to an increase in traffic to a website.

SEO at website development stage implementation example: including keywords, meta data, open graph data and alt tags, Google Analytics integration and Testing – Testing Google analytics integration, URL structure clean-up, Root clean-up and asset optimisation, Minifying code, Site optimisation, Determine Domain Rating, Total Backlinks, Referring Domains, Competitor SEO comparison, ensure website copy and content is SEO compliant and aligns to brand rational.

SEO development and SEO search services are different services and billed separately.

18. Business Card & Logo Design

Aurora Digital shall provide the client with several options for their business card and logo designs. The Client is allowed two revision cycles to make any alterations within 10 working days. Additional charges may be incurred if the Client requests additional changes outside of the standard 2 revision cycles. Aurora Digital does not provide printing services of any collateral items including the printing of business card and/or logos. Aurora Digital can however put the Client in contact with our suppliers who can assist with any printing needs. Although Aurora Digital shall take every precaution possible to ensure the correctness of each and every design, Aurora Digital cannot not be held liable or responsible by the Client for any imperfections, errors, loss or mistakes made during the printing process by any 3rd party printing supplier. To reduce any printing errors that may occur from time to time the Client has to review and approve the design of any business card and/or logo, in writing, before Aurora Digital will provide any design assets.

19. Indemnity

All Aurora Digital services may be used for lawful purposes only. The Client agrees to indemnify and hold harmless Aurora Digital against all damages, losses and expenses arising as a result of any and all actions or claims resulting from the Client’s use of Aurora Digital’s service.

20. Intellectual property

Background IP means any IP Rights, other than Foreground IP, that is used in connection with these Terms. Foreground IP means any IP Rights that arise or are obtained or developed by, or by a contractor on behalf of, either party in respect of the services and deliverables under or in connection with these Terms. IP Rights means patents, utility models, rights to inventions, copyright and neighbouring and related rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world. All Background IP, including but not limited to any IP Rights in data, files and graphic logos provided to Aurora Digital by the Client, is and shall remain the exclusive property of the party owning it (or, where applicable, the third party from whom its right to use the Background IP has derived). The Client hereby grants to Aurora Digital a non-exclusive licence to publish and use such material, which may be sub-licensed to any contractor acting on behalf of Aurora Digital. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Aurora Digital permission and rights for use of the same. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Aurora Digital that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested. The Client shall indemnify and hold harmless Aurora Digital against all damages, losses and expenses arising as a result of any and all actions or claims that any materials provided to Aurora Digital by or on behalf of the Client infringe the IP Rights of a third party. All Foreground IP shall vest in and be owned absolutely by the party creating or developing it. Aurora Digital hereby grants the Client a non-exclusive licence of such Foreground IP for the purpose of operating the website.

21. Confidentiality

Each party (the Receiving Party) shall use its reasonable endeavours to keep confidential all information and documentation disclosed by the other party (the Disclosing Party), before or after the date of these Terms, to the Receiving Party or of which the Receiving Party becomes aware which in each case relates to any software, operations, products, processes, dealings, trade secrets or the business of the Disclosing Party (including without limitation all associated software, specifications, designs and graphics) or which is identified by the Disclosing Party as confidential (the Confidential Information) and will not use any Confidential Information for any purpose other than the performance of its obligations under these Terms. The Receiving Party shall not disclose Confidential Information to any third party without the prior written consent of the Disclosing Party. This clause shall survive the termination of these Terms for whatever cause. During the term of these Terms the Receiving Party may disclose the Confidential Information to its employees and sub-contractors (any such person being referred to as the Recipient) to the extent that it is reasonably necessary for the purposes of these Terms. The Receiving Party shall procure that each Recipient is made aware of and complies with all the Receiving Party’s obligations of confidentiality under these Terms as if the Recipient was a party to these Terms. The obligations in this clause 10 shall not apply to any Confidential Information which is: at the date of these Terms already in, or at any time after the date of these Terms comes into, the public domain other than through breach of these Terms by the Receiving Party or any Recipient; furnished to the Receiving Party or any Recipient without restriction by a third party having a bona fide right to do so; or required to be disclosed by the Receiving Party by law or regulatory requirements, provided that the Receiving Party shall give the Disclosing Party as much notice as reasonably practicable of the requirement for such disclosure. All tangible forms of Confidential Information, including, without limitation, all summaries, copies, excerpts of any Confidential Information whether prepared by the Disclosing Party or not, shall be the sole property of the Disclosing Party, and shall be immediately delivered by the Receiving Party to the Disclosing Party upon the Disclosing Party’s request or the termination of these Terms (whichever is earlier). The Receiving Party shall not copy, reproduce, publish or distribute in whole or in part any Confidential Information without the prior written consent of the Disclosing Party.

22. Data protection

For the purposes of this clause, Data Protection Law means the General Data Protection Regulation (EU) 2016/679, the Data Protection Act 2018, any other data protection and/or privacy laws applicable to Aurora Digital, and any applicable laws replacing, amending, extending, re-enacting or consolidating the above from time to time. Both parties will comply with all applicable requirements of Data Protection Law. This clause is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under Data Protection Law. The Client will comply with Data Protection Law in connection with the collection, storage and processing of personal data (which shall include you providing all the required fair processing information to, and obtaining all necessary consent from, data subjects), and the exercise and performance of your respective rights and obligations under these terms and conditions, including all instructions given by the Client to Aurora Digital and maintaining all relevant regulatory registrations and notifications as required under Data Protection Law. The parties acknowledge that if Aurora Digital processes any personal data on the Client’s behalf when performing its obligations under this agreement, the Client is the controller and Aurora Digital is the processor for the purposes of Data Protection Law. The scope, nature and purpose of processing by Aurora Digital, the duration of the processing and the types of personal data and categories of data subject are set out in our Privacy Notice and the project quotation. In relation to the processing of personal data under these terms and conditions, Aurora Digital shall: process personal data on the Client’s behalf only on and in accordance with the Client’s documented instructions as set out in this clause 11 (as updated from time to time by agreement between the parties), unless required to do so by applicable law; in such a case, we shall inform you of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest; ensure that persons authorised to process personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality; implement and maintain appropriate technical and organisational measures in relation to the processing of personal data; you hereby acknowledge that you are satisfied that our processing operations and technical and organisational measures are suitable for the purposes for which you propose to use our services and engage us to process the personal data; promptly refer all data subject requests we receive to you and, taking into account the nature of the processing, assist you by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of your obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of the GDPR; assist you in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR, taking into account the nature of processing and the information available to us and only in the event that you cannot reasonably be expected to comply with the requirements of Articles 32 to 36 without our information and/or assistance (e.g. you do not possess or otherwise have access to the information requested). We may charge our reasonable costs on a time and materials basis in providing you with such assistance; retain personal data in accordance with the retention periods set out in our Privacy Notice; make available to you all information necessary to demonstrate compliance with the obligations laid down in Article 28(3) and allow for and contribute to audits, including inspections, conducted by you or another auditor mandated by you provided: (i) you give us at least 7 days prior notice of an audit or inspection being required; (ii) you give us a reasonable period of time to comply with any information request; (iii) ensuring that all information obtained or generated by you or your auditor(s) in connection with such information requests, inspections and audits is kept strictly confidential; (iv) ensuring that such audit or inspection is undertaken during normal business hours, with minimal disruption to our business; (v) no more than one audit and one information request is permitted per calendar year; and (vi) paying our reasonable costs for assisting with the provision of information and allowing for and contributing to inspections and audits; take reasonable steps to ensure the reliability of anyone who we allow to have access to personal data, ensuring that in each case access is limited to those individuals who need to know or access the relevant personal data, as necessary for the purposes of the Terms; and notify the Client without delay (and if possible within 24 hours) upon us or any sub-processor becoming aware of a personal data breach affecting personal data processed on the Client’s behalf, providing the Client with sufficient information to allow you to meet any obligations to report or inform data subjects of the personal data breach. The Client hereby gives Aurora Digital consent to engage sub-processors for processing of personal data on your behalf. We shall inform the Client before transferring any personal data processed on your behalf to a new sub-processor. Following receipt of such information you shall notify us if you object to the new sub-processor. If you do not object to the sub-processor within seven calendar days of receiving the information, you shall be deemed to have accepted the sub-processor. If you have raised a reasonable objection to the new sub-processor, and the parties have failed to agree on a solution within reasonable time, the Client shall have the right to terminate these Terms with a notice period determined by the Client, without prejudice to any other remedies available under law or contract. During the notice period, we shall not transfer any personal data processed on the Client’s behalf to the sub-processor. Aurora Digital shall enter into appropriate written agreements with all of its sub-processors on terms substantially similar to these Terms. We shall remain primarily liable to the Client for the performance or non-performance of the sub-processors’ obligations. Upon your request, we are obliged to provide information regarding any sub-processor, including name, address and the processing carried out by the sub-processor. We will not transfer personal data processed on your behalf to a country outside the United Kingdom which is not recognised by the European Commission to have an adequate level of protection in accordance with Data Protection Law unless the transfer is effected by such legally enforceable mechanism(s) for transfers of personal data as may be permitted under Data Protection Laws from time to time.

23. Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (Word or Google Docs delivered via USB drive, e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Aurora Digital to return to the Client any images or printed material provided for use in creation of the Client's website, such return cannot be guaranteed.

24. Design Credit and Marketing

A link to Aurora Digital will appear in either small type or by a small graphic at the bottom of the Client's website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than R5000, a fixed fee of R500 will be applied. The Client agrees that the website developed for the Client may be presented in Aurora Digital's portfolio, and hereby grants Aurora Digital a worldwide, perpetual, non-exclusive licence to use its name, logo and branding for advertising, marketing and promotional activities.

25. Third Party Servers

Aurora Digital designs and tests websites to work on its own servers, and cannot guarantee correct functionality if the Client wishes to use a third-party server. In the event that the Client is using a third-party server, it is the responsibility of the Client and any third party host to ensure that the server is compatible with the website. Aurora Digital will assist the Client to configure the server if this is required. However, this may be subject to additional charges. If the Client's website is to be installed on a third-party server, Aurora Digital must be granted temporary read/write access to the Client's storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

26. Post-Placement Alterations

In the event that the Client wishes to make alterations to the website once installed, the Client agrees to give Aurora Digital the opportunity to quote to provide such alterations. There is no obligation on the Client to accept the quote provided by Aurora Digital. Aurora Digital cannot accept responsibility for any alterations caused by the Client or a third party occurring to the website once installed. Such alterations include, but are not limited to additions, modifications or deletions.

27. Third Party Products

Any third party software which Aurora Digital agrees to provide shall be supplied in accordance with the relevant licensor’s standard terms. The one-off licence fee for such third party software is included in the Charges payable pursuant to clause 1.

28. General

These Terms constitute the entire agreement between the parties and supersedes all previous representations, promises, assurances, warranties, understandings and agreements between them, whether written or oral, relating to their subject matter. A failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. These Terms do not give rise to rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these Terms. No variation of these Terms shall be effective unless it is in writing and signed by the parties (or their authorised representatives). A notice given to a party under or in connection with these Terms shall be in writing and in English, by email or next working day delivery service. Notices to the Client shall be sent to the email address or address last notified to Aurora Digital. Notices to Aurora Digital shall be sent to the email address.

29. Liability

Nothing in these Terms shall operate to exclude or limit either party’s liability for: (a) death or personal injury caused by its negligence; (b) fraud; or (c) any other liability which cannot be excluded or limited under applicable law. Aurora Digital shall not be liable under or in connection with these Terms or any collateral contract for any: (a) loss of revenue; (b) loss of actual or anticipated profits; (c) loss of contracts; (d) loss of business; (e) loss of opportunity; (f) loss of goodwill or reputation; (g) loss of, damage to or corruption of data; (h) any indirect or consequential loss; (i) loss or damage caused by any inaccuracy, omission, delay or error, whether as a result of negligence or other cause in the production of the website; or (j) loss or damage to the Client’s artwork/photos supplied for the website, whether as a result of negligence or otherwise. The entire liability of Aurora Digital to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen. Once the work commenced upon client made the deposit/first monthly subscription and the client decided not to proceed with the project anymore afterwards or fail to review the project within 30 days after completion, then the client is liable for the full project value and payable within 30 days.

30. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the original provision.

31. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of the Republic of South Africa. Each party irrevocably agrees that the courts of the Republic of South Africa shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.